Frequently Asked Questions

What services do you offer?

Our services include photo organization, metadata management, backing up/consolidating libraries, digitizing various media (prints, negatives, slides, audio and video tapes, 8mm and 16mm film, documents, art, memorabilia, etc.), and providing guidance on tools like Mylio Photos.

Do you offer non-destructive scanning for fragile items?

Yes. We never use automatic feeders or rollers that risk damage. Instead, we use high-resolution camera systems—similar to museum archival methods—to capture images.

What resolution do you recommend for archival quality?

Our standard minimum is 300 PPI, which is excellent for most needs. We can provide higher resolutions if requested. Slides and negatives are scanned at approximately 4000 PPI.

Can you split videos into individual scenes?

Yes, we can split videos by when the camera was turned on or off. This is a manual process that involves an hourly labor charge.

How do you handle fragile letters or photos?

We handle them with gloves and place them under Museum Glass for a flat, clean capture.

What is the estimated turnaround time?

We always work to meet hard deadlines when needed. Typically, two weeks is required for small simple projects and restorations, though this can vary based on the current workload. Extremely large collections can take 1 - 2 months or more.

How are my files delivered?

Files are delivered either via secure digital download in an online gallery (JPEG/MP4). USB memory sticks and external hard drives are available for an additional fee.

How do you handle duplicate files during organization?

Part of the organization process includes identifying and removing duplicate copies of photos to keep your library clean.

What is a Professional Photo Manager?

A professional photo manager is your go-to expert for preserving and enhancing your treasured memories. They start by digitizing and restoring your photos, negatives, slides, videotapes, audio tapes, film, and more.

But the work doesn't stop there. A professional photo manager can also curate, organize, edit, and setup safeguards for your photo collection, making it effortless for you to access and enjoy your cherished moments.

Additionally, a photo manager can create archival prints, enlargements, photo books, and even posters of your images. For videos, they can set up a system that lets you watch your home videos and movies on your TV and phone in a Netflix-like style.