Frequently Asked Questions

General

Photo Scanning

General

  • Our services include photo organization, metadata management, backing up/consolidating libraries, digitizing various media (prints, negatives, slides, audio and video tapes, 8mm and 16mm film, documents, art, memorabilia, etc.), and providing guidance on tools like Mylio Photos.

  • Yes. We never use automatic feeders or rollers that risk damage. Instead, we use high-resolution camera systems—similar to museum archival methods—to capture images.

  • Our standard photo print and document scanning is performed at 600 PPI archival quality, providing high-resolution digital files suitable for viewing, sharing, editing and future printing.

    We can provide higher resolutions if requested. Slides and negatives are scanned at approximately 4000 PPI.

  • Yes, we can split videos by when the camera was turned on or off. This is a manual process that involves an hourly labor charge.

  • We handle them with gloves and place them under Museum Glass for a flat, clean capture.

  • We always work to meet hard deadlines when needed. Typically, two weeks is required for small simple projects and restorations, though this can vary based on the current workload. Extremely large collections can take 1 - 2 months or more.

  • Files are delivered either via secure digital download in an online gallery (JPEG/MP4). USB memory sticks and external hard drives are available for an additional fee.

  • Part of the organization process includes identifying and removing duplicate copies of photos to keep your library clean.

  • A professional photo manager is your go-to expert for preserving and enhancing your treasured memories. They start by digitizing and restoring your photos, negatives, slides, videotapes, audio tapes, film, and more.

    But the work doesn't stop there. A professional photo manager can also curate, organize, edit, and setup safeguards for your photo collection, making it effortless for you to access and enjoy your cherished moments.

    Additionally, a photo manager can create archival prints, enlargements, photo books, and even posters of your images. For videos, they can set up a system that lets you watch your home videos and movies on your TV and phone in a Netflix-like style.

Photo Scanning

  • Our standard photo print and document scanning is performed at 600 PPI archival quality, providing high-resolution digital files suitable for viewing, sharing, editing and future printing.

    We can provide higher resolutions if requested. Slides and negatives are scanned at approximately 4000 PPI.

  • Photo scanning starts at $0.60 per scan for qualifying loose photographs. Larger photographs, albums, scrapbooks and items requiring additional handling may have different pricing.

    See our Detailed Pricing for current rates.

  • Yes. We can digitize photographs mounted in albums as well as complete album and scrapbook pages. Pricing depends on the type of album and amount of handling required.

  • Yes. We regularly work with older family photographs. We'll evaluate their condition and determine the best scanning approach.

    If a photograph is particularly fragile or damaged, we may recommend additional care or restoration.

  • Not necessarily. Depending on the album and how the photographs are mounted, we can often digitize the page or determine the safest way to handle the photographs.

    We'll discuss your options when we inspect your collection.

  • Your completed photographs are delivered digitally so you can download your images and preserve them on your computer, external drive or other storage.

  • Your originals always come back to you, in the same order and condition they arrived, or fully organized, if that is what we were doing for you. We scan with a camera, not a sheet feeder or rollers, so nothing is bent, pulled or pressed. Everything stays in our studio from drop-off to pickup, handled only by us.